We will ask for a credit card when scheduling to hold your appointment time, but you may pay by cash, personal check or credit card at the time of service.

We make every effort to have the same team clean your home each visit. Occasionally there may be a change in a team member due to illness, vacations and staff changes. My Special Cleaning's team leader's job is to learn your home, be familiar with it, and to train the other team members how to deliver the quality that you expect.

We love pets, and will be very careful around them. Please let us know in advance what kind of pets you have so we can take care to not startle them or accidentally let them outside. We also ask that you secure them as appropriate in case visitors make them nervous.

Yes. We back all our work with a 100% Satisfaction Guarantee. If you aren’t happy with any area we’ve cleaned, call us within 24 hours and we’ll come back and re-clean it at no cost.

Modifying your schedule is easy. There’s no question that life can be unpredictable. But, you’ll never need to worry when something unexpected arises. If you have to change a cleaning date, just let us know as soon as possible. We do appreciate notification at least 24 hours in advance, so we can easily reschedule your clean.

If your appointment falls on a holiday, we will speak to you in advance to make arrangements to clean your home on another day that same week.

It's your choice, but giving us ready access to your home on your day of service is important. Many of our customers prefer to give us a key. Others leave a key in a safe place or provide codes for the garage and/or alarm system. Should you choose to give us a key, it will be stored in a locked key storage device to which only our managers have access. The key is issued to the cleaning team leader on the day of your clean. The team leader returns the key at the end of the day and management returns it to the secured container.

None. We will arrive at your home in one of our cars, and with our own cleaning products and equipment.